Customer Returns and Refunds
Our aim is to provide a clear and balanced process for handling requests after an order has been delivered.
How requests are handled
Once a return request is received, the relevant details are checked. This initial process normally takes between 1 and 3 working days.
Preparing the returned item
Customers should take reasonable care when preparing the item for return. Original packaging and associated parts should be included where they form part of the order.
Review after delivery
The returned product is examined after arrival. We consider its condition and the information supplied with the request before confirming the outcome.
Refunds and exchanges
Where the return is approved, a refund can be processed. Depending on the circumstances, an exchange or another suitable option may be available.
Final step
A confirmation will be issued after the case has been completed. The time for the refunded amount to show in the account can depend on the payment provider.