We provide a structured shipping service intended to keep the delivery process clear from order preparation through to receipt.
Order Handling
Confirmed orders are normally processed within 1–3 business days. Processing includes reviewing the order information and preparing the shipment for collection.
Dispatch and Logistics
Once preparation is complete, the parcel enters the delivery network. Depending on the destination, it may be transported through several regional sorting centres or distribution facilities.
Age and Identity Checks
For products that are legally subject to age restrictions, appropriate verification procedures may apply. The person receiving the parcel may be required to provide acceptable identification where requested by the delivery service.
Shipment Updates
Tracking events are generated from information supplied by the carrier. The timing and frequency of updates may differ between delivery services.
Delivery Conditions
Estimated delivery times are influenced by the selected shipping option, destination and carrier conditions. Occasional delays may occur during periods of increased demand or operational disruption.
Unusual Tracking Activity
A temporary lack of tracking updates does not necessarily mean that a parcel has stopped moving. If an unusual status remains for an extended period, customers can contact us for assistance.
Delivery Completion
The order is considered delivered once the carrier records the relevant delivery event in its system.